HELP & SUPPORT

TROUBLESHOOTING & DIAGNOSTICS

Encountering an issue? Here are quick verified solutions for the most common network, compilation, and pairing edge cases in Unity Editor.

Common Issues & Solutions

Could not reach the Brody server / Connection failed

Cause: A firewall, active corporate proxy, or VPN dropped the secure HTTPS handshake with our gateway.
Solution: In Unity Editor, click Window → Brody → Account & Settings → Reset Gateway to Production. Then toggle your VPN or verify that outbound HTTPS (port 443) is allowed.

Daily Beta Quota Reached (1,500 / 1,500 BC)

Cause: You have consumed your 1,500 Brody Credits daily allocation for today.
Solution: Your daily quota resets automatically at 00:00 UTC (5:30 AM IST). If you need uninterrupted compute today, upgrade to Indie Hacker or Studio Pro from the dashboard pricing page.

Device Pairing Code Expired or Not Found

Cause: The 8-character pairing code (Bdy-XXXXXXXX) expired after 15 minutes of inactivity.
Solution: Click "Re-generate Pairing Code" in the Brody Unity Chat window, then visit brodyai.vercel.app/auth/device to re-authorize.

Window → Brody menu is missing in Unity

Cause: Unity Package Manager experienced an incomplete download or compilation lock.
Solution: Right-click the Assets folder in Unity Project view and choose "Reimport All". Then open Window → Package Manager and verify that Brody AI shows a green checkmark.